Standard reservations
Standard reservations are generally held open by the hotel until 6:00 pm local time. If the guest fails to arrive by 6:00 pm the reservation will be automatically cancelled. The guest will then no longer have thre right to stay at the hotel. In case of no show or if the guest is not able to arrive before 6:00 pm, he must advise the hotel directly.

Garanteed reservations
General reservations are generally held open by the hotel for the entire first night. Reservations must be garanteed by credit card or advanced payment. The hotel may charge the user for accommodation if bookings have not been cancelled within 24 hours prior to arrival or in case of no show.

Cancellation of the entire booking
Up to 61 days prior arrival: no charge
60 to 30 days prior arrival: 20% of the total amount, incl. of F&B, according to the contract of the event
29 to 15 days prior arrival: 50% of the total amount, incl. of F&B, according to the contract of the event
14 to 8 days prior arrival: 80% of the total amount, incl. of F&B, according to the contract of the event
7 days prior arrival: 100% of the total amount, incl. of F&B, according to the contract of the event

Partial cancellation:

The following tolerance on partial cancellations (rooms, meeting, F&B) is granted:
30 to 21 days prior arrival: 20% tolerance on the booking numbers
20 to 8 days prior arrival: 10% tolerance on the booking numbers
7 days prior arrival: the full amount is due and will be charged

Cancellation of F&B services (restaurant, bar, coffee-breaks, banquets)
10% of the original booking numbers are allowed to differ till the start of the venue.

Deposit:

A deposit (pre-payment) for each booking is requested, as follows:
1st pre-payment within 60 days of arrival: a deposit of 20% of the agreed amount to be paid by credit card, bank transfer or in cash
2nd pre-payment within 30 days of arrival: a deposit of 60% of the agreed amount to be paid by credit card, bank transfer or cash

Our bank coordinates: (please send us a copy of the bank transfer by fax)
Unicredit Banca d’Impresa
IBAN: IT 84 G 03226 11600 000030094647
SWIFT-BIC: UNCRIT2VBZW

Raiffeisenkasse Bozen GmbH
IBAN IT 50 F 08081 11603 000303021807
SWIFT-BIC: RZSBIT21303

Payment: :

Billing:
• Bed and Breakfast / half board / event to be charge to the company
• Meeting facilities and services to be charged to the company
• Extras to be charged to the company
• Room to be charged to the guest
• Extras***) to be charged to the guest


Payment of the balance:
• by credit card on departure
• in cash on departure
• by bank transfer (max. 30 days after receipt of bill)
*) These conditions are binding for both parties
**) Should the transfer payment not be made within the date agreed, we consider the reservation as cancelled
***) Should bills of individual extra expenses remain unpaid at departure of a group, they will automatically be added to the final account of the group.

Cancellation of the entire booking:

30 to 15 days prior arrival: 25% of the agreed amount, incl. of F&B
14 to 3 days prior arrival: 50% of the agreed amount, incl. of F&B
3 days to arrival: 100% of the agreed amount, incl. of F&B

Partial cancellation:

We grant a 10 l % tolerance on the reservation of the venue till 7 days prior the start of the event; after that day the full amount is due and will be charged.

Cancellation of F&B services (restaurant, bar, coffee-breaks, banquets): 10% on the original booking numbers are allowed to differ till the start of the venue

Deposit:

We require a deposit of 25% on the agreed amount within 30 days of the beginning of the venue. To be paid either by credit card, bank transfer or in cash. For venues which exceed Euro 10,000.00 in revenues, the hotel might ask for a deposit up to 80% of the agreed amount **).

Our bank coordinates: (please send us a copy of the bank transfer by fax)

Unicredit Banca d’Impresa
IBAN: IT 84 G 03226 11600 000030094647
SWIFT-BIC: UNCRIT2VBZW

Raiffeisenkasse Bozen GmbH
IBAN IT 50 F 08081 11603 000303021807
SWIFT-BIC: RZSBIT21303

Payment:

Billing:
- meeting facilities to be charged to the company
- F&B to be charged to the guests ***)
- Extras to be charged to the company
- Extras to be charged to the guests ***)

Payment of the balance:
- by credit card the day of the venue
- in cash the day of the venue
- by bank transfer (max. 30 days after receipt of bill)

*) These conditions are binding for both parties
**) Should the transfer payment not be made within the date agreed, we consider the reservation as cancelled
***) Should bills of individual extra expenses remain unpaid at departure of a group, they will be automatically be added to the final account of the group.